JUSPOST SUPPORT

Answers to Commonly Asked Questions

How do I Publish a Property Online?

Publishing a property online is easy. Simply go to JUSPOST’s home page and click on the “Publish property for sale” or “Publish property for lease” icon. A login / Sign Up page will open. Click on the “Sign-Up” option to activate your membership account. After activating your account, you will need to log back in to your account and select the type of property you wish to publish. Please note, you can manage, edit or remove your property at any time by going to your account settings and clicking on “My Listings”.

How do I Publish my Real Estate Services Online?

Simply click on the “Real Estate Service Directory” icon on JUSPOST’s home page. The Service Directory page will open. Select your professional category and click on “market yourself” to create a free Membership Account. The service directory is free, and you can manage, edit or remove your services at any time by going to your account settings and clicking on “My Services”.

What type of properties can I publish on JUSPOST?

Users may publish as many “for sale” or “for lease” commercial, industrial, residential, recreational and agricultural properties as they like from any location on earth.

Who’s using JUSPOST?

Real Estate Industry professionals from all sectors of the industry may use JUSPOST. This includes Commercial, Industrial, Residential, Agricultural and Recreational Brokers, Agents, Owners, Developers, Appraisers, Lenders, Investors, Lessees, Managers, Architects, Engineers, Accountants, Attorneys and Journalists.

What’s free and what’s not on JUSPOST?

JUSPOST’s Real Estate Service Directory, NewsHub and Tell you Story are all free services currently provided by JUSPOSTThere is however a reoccurring fee for membership accounts. A membership account is for users that intend to publish properties to the search engine. The plan starts at $59.95 per month (reoccurring), with applied savings if a longer-term period is selected.

How much do featured placement Ads cost on JUSPOST?

All featured placement Ad’s on JUSPOST’s NewsHub cost $49.99 per week if approved. Featured Ads will be displayed on a rotational banner ad and rotate consecutively from newest to oldest.

Can I edit or remove my Ad after publicizing it on JUSPOST?

Yes, you can remove and edit your banner Ad after your Ad has been publicized anytime you like by emailing advertise@juspost.com. Please note, if you wish to remove your Ad “after” Ad was publicized on the Search Engine, you may do so, but you will not be credited the cost of your Ad.

How do I update my profile?

In order to update your JUSPOST profile, login to your JUSPOST account located at the navigation bar (menu) and click on “Edit my Profile”. Make the necessary changes therein and click on “Save Changes” to update.

Can I setup multiple accounts?

You cannot setup multiple accounts. You can publish and market multiple properties, services and companies using one account.

When is my credit card information required?

The only time users are asked for their credit card information is if they wish to publish a property listing on the web after their 1-month free trial account has expired or if they wish to market on JUSPOST’s NewsHub.

How do I update my Membership Plan / Payment Information?

You can change your membership plan and payment information at any time by logging into your JUSPOST account and selecting “Payment Plan”. Click on the “Upgrade Payment Plan” link and a new page will appear with reconfiguration options. Fill in the form and be sure to save your changes to update the account.

How will I know if my payment has been approved or declined?

You will receive a confirmation notice to your email address on file with JUSPOST. The confirmation email can take anywhere between 1-5 minutes to arrive in your inbox. Please make sure to check your spam filters. If you have not received a confirmation email, please contact billing@juspost.com.

How can I reset my password?

You can easily reset your password by clicking on “Forgot your Password?” located on JUSPOST’s login page. The system will automatically generate a password reset. If this doesn’t work, please contact passwordsupport@juspost.com.

How do I terminate my account?

You can terminate your account by going to your “My Account” settings and clicking on “Edit my Profile”, then selecting “Terminate my Account”. Please note, that if you terminate your account, your published listings and or services will be erased from JUSPOST and will not be viewable by other users.

Can JUSPOST suspend or terminate my account?

The only time JUSPOST will suspend or terminate a user’s account is if a user publishes inappropriate content or if the credit card on file is declined.

How long will my property listings remain active JUSPOST?

Property listings are updated every month to help ensure an active inventory. Members will receive an email notification 24 hours before their listing expires, asking them to renew their listing status. PLEASE NOTE: Members who publish their “Services” or “Tell their Stories” on JUSPOST will NOT need to renew their publications. Their publications will remain active for as long as the “account” remains active.

Can I publish an incomplete listing at a future date and time?

All incomplete listings will be automatically saved to your “My Account” settings under “My Listings” or “My Services” tab. You can continue where you left off by clicking on the “Edit” button located on the upper right-hand side of your publication to successfully submit your listing.

Why am I experiencing delays on the Search Engine?

Delays in uploading pages or images could depend on several factors. It could be your internet speed or your file size. Another reason why this could be happening is that there is a large number of concurrent users simultaneously searching or uploading content to JUSPOST.

Where can I view my alert notifications & messages?

Alerts will be sent to users notifying them that they’ve received a new message. Users can view their notifications by logging into JUSPOST, going to “My Account” setting and clicking on “Inbox Messages”. Users will also get a copy of the notification / message sent to their email.

Why am I not receiving any notifications to my email?

If you’ve received a notification to your JUSPOST Account but not to your email address on file, please check your email settings to ensure that you are able to receive emails from attention@juspost.com. If you’re still having trouble, please contact support@juspost.com.

How can I unsubscribe from notifications?

Users cannot block emails and other notifications while account is active. Users can only unsubscribe from JUSPOST’s monthly newsletter if they like.

How long does it take JUSPOST’s Support Team to respond to inquiries?

Response time can vary depending on the flow of traffic. High priority and urgent cases will receive JUSPOST’s first response. Medium priority cases will receive a second-level response. Low priority cases will receive a third-level response. Depending on the urgency of the matter, JUSPOST’s client support team typically responds back within 24 hours.

How do I submit a payment to JUSPOST?

Users may “Sign up” and submit their payment details online if they wish to activate a membership account for publishing properties on the Search Engine.

What payment methods/options are accepted by JUSPOST?

JUSPOST currently accepts American Express, Visa, MasterCard and Discover.

My payment was not accepted, what do I do?

Kindly try to resubmit your payment details to ensure that the information you typed in was typed in correctly. If you are still having issues with submitting a payment, we recommend that you contact your financial institution prior to contacting our billing department at billing@juspost.com.

Where can I view or edit my payment plan?

Users can view their payment details by going to “My Account” settings and clicking on “Payment Plan”. Here, you may also edit your credit card information on file with us or contact support directly to help troubleshoot any potential issues.

Does JUSPOST offer any discounts?

The only discount that users will respectively be subject to will depend on the membership plan that they select. A monthly membership plan is $59.95 per month and offers no discount. A 3-month membership plan offers a 6% savings discount, a 6-month membership plan offers a 9% savings discount and a 12-month membership plan offers a 15% savings discount. Please note, all plans are reoccurring to ensure that there is no interruption in your service.

Can I get a refund if I’m not happy with JUSPOST’s service?

All member subscriptions and or advertisements are deemed final once processed, with or through JUSPOST.COM, although there are some exceptions. If for whatever reason a user decides to dispute a transaction, they may contact JUSPOST’s billing department at billing@juspost.com no more than 5 business days after the transaction was processed to request a refund. JUSPOST will determine whether or not a credit will be approved based on the request and notify the user immediately after doing so.

What should I do if I see inappropriate or suspicious activities on JUSPOST?

Please contact securityissue@juspost.com immediately and identify the problem, users content name, ID or a URL link if possible so we can investigate the matter.

How can I verify that a listing or professional is accurate on JUSPOST?

All information listed on JUSPOST.COM is believed to be accurate, although we advise that members always seek legal counsel and perform their own due diligence prior to any real contact or transactions taking place. A good source would be to look at the user’s profile, website or social media account such as LinkedIn and Facebook, or cross reference the information in doubt on other search engines such as Google, Yahoo or Bing, or contact them directly through skype or other means of communication to further assess the legitimacy of the contact or listing in question.

EMAIL & CHAT SUPPORT

Chat Support is the best way to communicate with JUSPOST. If you prefer to contact JUSPOST via email, please see below:

Advertisements:
advertise@juspost.com

Billing issues:
billingsupport@juspost.com

General questions:
support@juspost.com

Partner Opportunity:
partner@juspost.com

Password issues:
passwordsupport@juspost.com

Report abuse:
securityissue@juspost.com

Terminate account:
terminate@juspost.com

 

 

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